Q1: Are you a trading company or a manufacturer?
A: Metalore is a professional manufacturer. We specialize in crusher spare parts and metallurgical equipment. Our products are exported worldwide and trusted by customers in multiple countries. We focus on providing high-quality replacement parts for internationally renowned brands such as Metso, Sandvik, Terex, and offering reliable alternatives at competitive prices without compromising performance.
Q2: Do you accept customization?
A: Yes, we offer customization. You need to provide drawings or technical requirements, and our engineering team will produce according to your specifications. You can also provide the part numbers for the original equipment (Metso and Sandvik).
Q3: What are your service and payment terms?
A: We accept T/T and L/C. Standard terms are 30% deposit in advance, 70% balance before delivery, which is common in international trade. We will provide product photos for your confirmation before shipment to ensure accuracy and quality.
Q4: Do you provide technical support or installation guidance?
A: Yes, we offer professional technical support, including product selection guidance, installation instructions, and troubleshooting assistance.
Q5: Can Metalore products replace original brand parts directly?
A: Yes, our replacement parts are designed to be fully compatible with original brand equipment, offering reliable alternatives that meet or exceed OEM standards.
Q6: How do you ensure product quality?
A: Our products come with a one-year warranty and undergo physical and chemical testing before leaving the factory, including spectrometer analysis, flaw detection, hardness testing, and other relevant tests.
